Dealer letter:

January, 1999

To:

All Ford and Lincoln-Mercury Dealers

Subject:

Owner Notification Program 98B29 - Certain 1999 Model Year F-250/350 Super Duty Series 4x4 Trucks - GEM Module Replacement

OASIS -

Yes

OWNER LIST -

Yes

PARTS RETURN -

Yes

PROGRAM TERMS -

Through July 31, 1999, Regardless of Mileage

AFFECTED VEHICLES

Certain 1999 model year F-250/350 4x4 Super Duty series trucks equipped with the Electronic Shift On the Fly (ESOF) option and produced at Kentucky Truck Plant from Job #1 through July 21, 1998.

REASON FOR THIS PROGRAM

The Electronic Shift On the Fly (ESOF) 4x4 system may shift from 4x2 into 4x4 without any input from the driver or it may simply become inoperable. This condition may be the result of GEM (Generic Electronic Module) system software concerns.

SERVICE ACTION

Owners are being notified to return their vehicles to their dealers for a GEM replacement which controls the 4x4 system.

REFUNDS

Only for owner-paid repairs made before the date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer).

QUESTIONS?

Claims Information 1-800-423-8851

Other Recall Questions 1-800-325-5621

ATTACHMENT I

Owner Notification Program 98B29 - B Program

OASIS

You must use OASIS to determine if a vehicle is eligible for this program.

PLEASE NOTE

Correct all vehicles in stock before delivery.

PROMPTLY CORRECT

--         Affected vehicles on the enclosed list.

--         Other eligible vehicles which are brought to your dealership.

DEALER-OWNER CONTACT

Immediately contact any affected owner whose name is not on the list. Give owner a copy of the Owner Letter. Arrange with the owner for a service date.

CLAIMS

Enter claims using DWE. See ACESII Manual, Sections 5 & 6.

OWNER REFUNDS

See ACESII Manual, Section 3-59 for submission procedures.

For owner-paid repairs made before date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer), enter using DWE:

Program Code - 98B29

Misc. Expense - REFUND

Misc. Expense - ADMIN.

Misc. Expense - 0.2 Hr.

ATTACHMENT II

Owner Notification Program 98B29 - B Program

OWNER NOTIFICATION PROGRAM 98B29

Certain 1999 Model Year F-Series Super Duty 4x4 Trucks

GEM Module Replacement

PARTS REQUIREMENTS

Parts will not be direct shipped for this program. Order your parts requirements through normal order processing channels.

PART NUMBER:   F81Z-14B205-DC

KIT CODE:  AA

DESCRIPTION:  GEM Module For  vehicles WITHOUT  Control Entry (RKE) 

PART NUMBER:  F81Z-14B205-EC        

KIT CODE:  BB

GEM Module For vehicles WITH Remote Control Entry (RKE)

SPECIAL INSTRUCTIONS

Destroy and scrap old module.

DEALER PRICE

For latest prices, check or call your:

Order Processing Center

DOES II

Updated Price Book

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

CLAIMS PREPARATION

- Enter using DWE.

- Use code information shown below:

Program Code - 98B29

Labor Operation - See Above

See Sections 5 & 6 of the ACESII manual for detailed instructions.

---

 

Customer Notification Letter:

January, 1999

Serial Number: 12345678901234567          98B29

Mr. John Sample

123 Main Street

Anywhere, USA 12345

Ford Motor Company is providing a no-charge Service Program, Number 98B29, to owners of certain 1999 Model Year F-250/350 4x4 Super Duty series Trucks.

REASON FOR THIS PROGRAM

The Electronic Shift On the Fly (ESOF) 4x4 system may become inoperable. In some cases it may also shift from 4x2 into 4x4 with no input from the driver. This condition may be the result of GEM (Generic Electronic Module) system software concerns.

NO CHARGE SERVICE

At no charge to you, your dealer will install a new GEM module to correct these concerns.

Your truck is eligible for this program through July 31, 1999, regardless of mileage.

HOW LONG WILL IT TAKE?

The time needed for this service is less than one half day. However, due to service scheduling times, your dealer may need your truck for one full working day. Please call your dealer for a service date.

CALL YOUR DEALER

Ask for a service date and if parts are in stock for Program Number 98B29.

If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.

When you bring your truck in, show the dealer this letter.

If you misplace this letter, your dealer will still do the work, free of charge.

REFUNDS

If you paid to have this service done before the date of this letter, Ford is offering a full refund. For the refund, please give your paid original receipt to your Ford dealer. To avoid delays, do not send receipts to Ford Motor Company.

CHANGED ADDRESS OR SOLD THE TRUCK?

Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the truck.

We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Ford-built vehicle.

OWNER NOTIFICATION PROGRAM

98B29